BEST PLACE TO STAY
“When I arrived at the Inn on Broadway they immediately told me check-in was at 4 PM but they would do everything they could to check me in earlier. The woman in the small office where customers check-in immediately called the cleaning crew and said “Mr. Hagen is here is there any way we can tackle his room right away”. This immediately jumped out at me because it showed a sense of urgency and commitment to the customer experience. I was allowed to check-in two hours earlier and after a long drive, you cannot imagine how great that felt.
As I walked to my room a young cleaning lady looked at me and asked if I was staying in room 303 and I said no I was in 301. She smiled and I mean really smiled, and said “oh I just cleaned it’s an awesome room, and 301 the room you’re staying in is fantastic. Have a great day and please let us know if there’s anything I can do to assist you. I shared why their mentality and why the work they do is so vitally important especially to those who travel in or out of the comfort of their own homes.”
-Tim, A Beloved Broadway Guest